WhatsApp CRM – Unified
Multi-Agent Inbox for Growing Support Teams
Empower your agents to collaborate effectively. Manage all WhatsApp conversations in one shared inbox, automate routing, and track team performance seamlessly.
The Complete WhatsApp CRM Experience
Everything you need to turn WhatsApp into a professional support and sales channel.
Shared Inbox
Stop sharing a single phone. Let your entire team manage chats simultaneously from one centralized, real-time dashboard.
Contact Management
Maintain rich customer profiles. Add custom fields, tags, and internal notes right next to the conversation.
Conversation Analytics
Measure what matters. Track response times, resolution rates, and individual agent performance with comprehensive reports.
Powerful Features for Modern Teams
Conversation Assignment
Manually assign incoming chats to specific team members or departments, ensuring the right person handles the query.
Auto-routing Rules
Set up smart rules to automatically distribute conversations round-robin or based on keywords and customer data.
Agent Performance Dashboard
Get real-time insights into agent activity, online status, and workload to balance responsibilities effectively.
Contact Labels & Tags
Organize contacts and conversations visually with custom color-coded tags for VIPs, urgent issues, or sales leads.
Quick-reply Templates
Save time with canned responses for common questions. Access and send pre-approved messages with just two clicks.
SLA Timers
Set Service Level Agreements for first-response and resolution times. Get visual alerts when conversations risk breaching SLAs.
How Your Support Team Works Faster
Receive
Messages arrive instantly in the unified shared inbox.
Assign
Auto-route or manually assign to the right agent.
Resolve
Collaborate with internal notes and reply quickly.
Analyze
Review metrics and optimize team performance.
Why Upgrade to a WhatsApp CRM?
Frequently Asked Questions
Do my customers see who they are talking to?
Customers communicate with your single official WhatsApp Business number. You can optionally configure agent signatures so customers know which agent is assisting them.
Can agents transfer chats to one another?
Yes! Agents can seamlessly re-assign conversations to other team members or departments and leave internal notes for context before handing off.
How does auto-routing work?
You can define rules based on incoming keywords, customer tags, or simply use round-robin distribution to ensure an even workload across your online agents.
Does this connect with the Official WhatsApp API?
Absolutely. Our CRM is built on top of the Official WhatsApp Business API, ensuring high reliability, zero ban risks, and access to all enterprise features.
Ready to organize your team's WhatsApp?
Get your shared inbox up and running in minutes. Connect your integrations and scale your support today.