Privacy Policy

We collect information to provide, maintain, and improve our WhatsApp Cloud API and AI CRM services. This includes:

• Account Details: Name, business email, phone number, and password when you register.
• WhatsApp API Meta Credentials: WhatsApp Business Account (WABA) IDs, Phone Number IDs, and Meta Access Tokens.
• Communication Data: Inbound and outbound message logs, contact lists, and customer interaction histories required for CRM features.
• Technical & Usage Logs: IP address, browser type, device information, and interaction timestamps.

Your data is strictly processed to execute your business automations. Specifically, we use collected information to:

• Route WhatsApp Cloud API messages and webhooks seamlessly between Meta servers and your inbox.
• Power AI Chatbots (GPT-4 / Gemini) with isolated contextual knowledge for automated customer assistance.
• Generate real-time analytics reports, message delivery metrics, and team performance stats.
• Prevent unauthorized account access, detect spam abuse, and enforce system security.

We employ enterprise-grade security protocols to protect all stored and transient data:

All web traffic and API endpoints are secured via 256-bit SSL (TLS 1.3) encryption. Sensitive access tokens and database credentials are stored encrypted at rest. We do not sell, rent, or monetize your business or customer conversation data to third parties.

WatalkAI operates in full compliance with Meta's WhatsApp Business Terms and Developer Policies. Customers remain sole owners of their WhatsApp Business Accounts (WABA) and customer relationships.

You retain full control over your business data. At any time, workspace administrators can:

• Export contact lists, campaign logs, and message histories.
• Disconnect Meta Cloud API integrations and revoke access tokens.
• Request permanent account and workspace data erasure by emailing privacy@watalkai.com.